Overview
This Privacy Policy explains how Tap Twice Digital ("we," "us," or "our") handles information when you use Live Translate, our voice translation application and related services.
Live Translate records only after you intentionally tap a microphone control. The recording is uploaded after you tap again to finish; Live Translate does not continuously stream or listen in the background.
Information we process
We process only the information needed to provide, secure, and operate Live Translate:
- Account information: your Sign in with Apple account identifier and, when Apple makes them available, your name and email address.
- Translation content: the temporary audio recording, selected source and target languages, transcript, and translated text needed to complete a translation.
- Subscription information: your customer identifier, entitlement status, product, subscription environment, and expiration information supplied by Apple and RevenueCat.
- Usage, analytics, and security information: an app installation identifier, app sessions and their duration, screen and feature events, selected language codes, subscription purchase events, daily translation counts and processed audio duration, rate-limit identifiers, timestamps, and ordinary server request information such as IP address, device or network metadata, and error logs. Usage analytics do not include recordings, transcripts, translated text, or email addresses.
- On-device information: recent translation text and your app preferences are stored locally on your device.
How we use information
We use information to provide transcription and translation, authenticate accounts, verify subscriptions, understand aggregate app engagement and feature use, improve the product, enforce usage limits, prevent abuse, troubleshoot failures, secure the service, and comply with applicable law.
Audio, transcripts, and translation history
Your audio is sent to our production service and then to OpenAI for transcription. The resulting transcript is sent to OpenAI for translation. Tap Twice Digital does not save the audio, transcript, or translated text in its backend database after the request finishes.
Live Translate can keep recent transcript and translation text on your device so you can revisit a conversation. You can clear that history in the app. Temporary recording files are deleted from the device after processing completes or fails.
Our service providers may process and retain information according to their own terms, privacy policies, and the controls configured for our accounts.
Service providers
We use service providers to operate Live Translate. They process information on our behalf or as otherwise described in their policies:
- Apple provides Sign in with Apple, App Store distribution, and subscription payment processing.
- RevenueCat helps verify and synchronize subscription entitlements.
- OpenAI provides speech transcription and text translation processing.
- Railway provides application and database hosting infrastructure.
Retention and deletion
We retain account, session, subscription, usage, analytics, and security records only as reasonably needed to operate and protect Live Translate, understand aggregate product use, satisfy legal obligations, and resolve disputes. Retention periods vary by record and purpose.
You can delete your Live Translate account from Settings > Delete account. This removes the account and its association with server-side analytics; de-identified event records may remain for aggregate reporting. Deleting your Live Translate account does not cancel an Apple subscription; subscriptions are managed through your Apple account.
Information stored only on your device can be removed by clearing history, deleting the app, or using applicable device controls.
Security and international processing
We use reasonable administrative and technical safeguards, including encrypted HTTPS connections and restricted server credentials. No method of storage or transmission is completely secure. Our providers may process information in countries other than where you live.
Children
Live Translate is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us using the support channel on the app’s App Store listing.
Your choices
You may turn off usage analytics in Settings, clear local translation history, sign out, manage microphone permission in iOS Settings, manage or cancel subscriptions through Apple, and delete your account inside Live Translate. Turning off analytics stops new collection and removes analytics events that are still queued on your device. Depending on where you live, you may have additional privacy rights.
Changes and contact
We may update this policy as Live Translate changes. We will revise the effective date on this page when we do. For privacy questions or requests that cannot be completed inside the app, use the support contact listed on the app’s App Store product page.